Terms of Service

Last updated: November 2024 · Contact: [email protected]

These terms govern the automation services Nefji (“we”, “us”) provides to dental clinics and other businesses that engage us. By purchasing a pilot or subscription, you agree to these terms.

1. What we provide

Nefji builds and operates personalized AI receptionist chatbots for clinics — answering patient questions on the clinic's website, booking appointments, sending confirmations, and handling administrative questions (hours, location, insurance, pricing). The scope of your setup is agreed on the kickoff call and confirmed in writing before work begins.

2. What we explicitly do not provide

• Medical or clinical advice. Our systems handle administrative and booking tasks only. Anything clinical or urgent is handed off to your team.
• A replacement for your staff. The service covers communications your team can’t get to — nights, weekends, and busy hours.
• Guaranteed patient outcomes. We aim to book you appointments, but we cannot guarantee specific patient behavior or revenue figures.

3. Pilot period

New clients typically start with a 60-day pilot ($500 one-time setup + $500/month). During the pilot you may cancel at any time. After the pilot the service continues at $1,000/month on a month-to-month basis, cancellable with one month’s notice in writing (email is fine).

4. Fees and payment

• Setup fees are invoiced at kickoff and are non-refundable once build work has started, since configuration is custom per clinic.
• Monthly fees are invoiced in advance. Payments may be made by bank transfer or, when enabled, through a third-party payment processor (such as Stripe or Dodo Payments).
• We never store your card details — card data is handled by the payment processor.
• Late payments may result in suspension of the service after written notice.

5. Setup timeline

Typical setups go live 5–7 business days after kickoff, assuming we receive timely access to the accounts and information we need from you (phone numbers, calendar access, FAQ details, business hours, and similar). Delays caused by missing information extend the timeline accordingly.

6. Your responsibilities

• Provide accurate business information for the system to use.
• Ensure you have the right to send automated messages to your patients (consent, opt-outs, and local rules like TCPA/CAN-SPAM are your responsibility for your patient list).
• Designate a contact person for escalations and urgent handoffs.
• Review and approve the automated message content for your setup.

7. Data

We minimize the data we collect, encrypt sensitive data, and never use client data to train AI models. Details are in our Privacy Policy, and we’ll walk through data handling with you during onboarding, including any compliance questions relevant to your jurisdiction.

8. Intellectual property

You keep full ownership of your business content (business name, FAQs, service details, patient relationships). We keep ownership of the Nefji platform, tooling, and workflows. Each party grants the other only the rights needed to run the service.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses (such as lost profits or lost patients) or for issues arising from third-party providers (phone carriers, calendar providers, practice software).

10. Termination

Either party may end the service as described in section 3. On termination we will hand over reasonable transition assistance (for example, exporting your booking data) and delete or return client data as agreed, subject to any retention obligations.

11. General

These terms may be updated; material changes will be communicated to active clients by email before they take effect. If any provision is unenforceable, the rest remains in force. These terms are governed by the laws of the jurisdiction in which Nefji is established, to be confirmed in your service agreement.

12. Contact

Questions about these terms? Email [email protected].